Vonage Business Inbox (2024)

FAQs

How do I send a mass text in Vonage business? ›

how can I send mass text messages and what's the maximum number? Unfortunately, at this moment, we do not have a group or mass message system on Vonage, we do really apologize for the inconvenience.

Dial the call group's extension number. Press * when the voicemail greeting starts to play. Enter the call group's extension number, followed by #. Enter the voicemail PIN, followed by #.

Vonage's virtual receptionist answers incoming calls and provides callers with a list of options, prompting callers to select from a preconfigured menu. Menu options are based on relevant departments and business hours so that callers are quickly directed to the right person.

Vonage Business Solutions Softphone is now available for download! Download Softphone by clicking here. Softphone provides an extra level of flexibility for your business phone system.

An internet outage, a firmware upgrade, a power outage, a power surge or a change in the network configuration can cause a disruption in your Vonage service. If you experience a loss of service, try to restart your network first.

Softphones allow you to take your communication with you wherever you go. You can run calls from your laptop, tablet or smartphone. You're not tethered to your desk, waiting for an important call.

Our Verdict. Vonage is one of the most popular options for business cloud communications that is known for unlimited calling and SMS, 24/7 tech support and dozens of features. Plans start at $14.99 per month, making it a competitively-priced voice-over-internet-protocol (VoIP) service.

Businesses use virtual receptionists for several reasons, including improving the customer experience and reducing the workload for their customer support team or contact center.

Call recordings are captured and managed within the VBC Admin Portal. Access call recording data in Call Log reports within the VBC Admin Portal. Automate call recordings with set parameters across the organization or individual users.

How to create a group chat in Vonage? ›

From Conversations, tap the group icon, type a contact name or phone number, continue adding phone numbers and/or contacts, tap the create button, type your message and tap send.

Vonage Business Communications empowers users to communicate virtually anywhere, anytime. Convenience: Enjoy texting and sending MMS to and from U.S. and Canada numbers.

From conversations, tap the message button type a contact name or phone number. If the phone number is not in your contacts, click on start conversation. Type your message and tap the send icon.