Microsoft Store and billing help
Overview
- Payment, billing, and the Microsoft Store
Manage a subscription
- Change subscription payment method
- Manage a subscription
- Turn on recurring billing
- Cancel a Microsoft 365 subscription
- Cancel other Microsoft subscriptions
- Manage a subscription from a third-party
- If you can't cancel
- Problems sharing a subscription
Shipping, orders, and history
- View order history
- Shipping, costs, and delivery times
- Track your order
- Find downloads and product keys
- Find tax invoices
- Pre-orders
- Guest checkout
Refunds and exchanges
- Return or exchange items
- Get a refund on your subscription
- Cancel an order or pre-order
- Status of a return and refund
- Can't get a refund on apps and games
Authorize a purchase
- Require approval for a family purchase
- Prevent unauthorized purchases
- Investigate a billing charge
- Report technical support scams
Payment options and updates
- Add a new payment method
- Update a payment method
- Remove a payment method
- Add mobile as a payment option
- Change Store country or region
Gift cards and Microsoft account balances
- Microsoft and Xbox gift cards
- Redeem a gift card or code
- Check a Microsoft account balance
- Add money to a Microsoft account
- Spend money in a Microsoft account
- Limits on money in a Microsoft account
- Spend all Microsoft gift card money
- Cancel a Microsoft Store gift card
Settings, apps, and games in Microsoft Store
- Get trusted apps and games
- Make an in-app purchase
- In-app purchases through a 3rd party
- Get updates for apps and games
- Free Solitaire games for Windows
- Free Microsoft Mahjong
- Microsoft FreeCell for Windows
- Change purchase sign-in settings
- Troubleshoot buying from Microsoft Store
- Troubleshoot payment options
- Troubleshoot unknown charges
- Can't find or install an app
- Can't push an app or game to a device
- Fix problems with apps
- Can't find Microsoft Store app in Windows
- Microsoft Store app doesn't open
- “Unable to Complete this transaction” error
Consumer and Regulatory Information
- Consumer and Regulatory Information
Windows 11 Windows 10 Microsoft Store Xbox One Office 365 More...Less
We recommend you change your region only if you’re moving to a new country or region for a long time. This is important becauseitems you get in one region might not work in another.
Thisincludes:
-
Xbox Live Gold and Xbox Game Pass
-
Apps, games,movies, and the balance in your Microsoft account.
Important:The funds in your Microsoft account will not move with you. Be sure to spend the money in your Microsoft account before you change your account location. We can’t transfer money between regions.
When you make your first purchase in the new locale, you'll be prompted to update your billing info.To change your region, use one of the following options:
Windows 11Windows 10XboxOnlineMicrosoft account
-
SelectStart >Settings > Time & Language > Language &Region.
-
Under Country or region, select your new region.
-
You can switch back to your original region at any time.
-
SelectStart >Settings > Time & Language > Region.
-
Under Country or region, select your new region.
-
You can switch back to your original region at any time.
On your Xbox One or Xbox Series X|S
Follow these steps to update your settings to your new country/region, and then restart your Xbox console.
-
Sign in to your Xbox console.
-
Press the Xbox button to open the guide.
-
Select Profile & system > Settings > System > Language & location.
-
Select your new country or region from the drop-down list under Location. If you also need to update your system Language or Language region, do so now, and then select Restart now.
On your Xbox 360
To change your country/region on Xbox 360, you can't simply update your location as with the Xbox One or Xbox Series X|S. Instead, you need to migrate your Xbox profile, which could impact other subscriptions and services.
Here's how to change your country/region on the Xbox 360 console:
-
Enter the email address and password for your Microsoft account, and then select Sign In.
-
Add a credit card and enter the billing address for your new country or region.
-
On your console, go to Settings, and then select System.
-
Select Console Settings > Language and Locale > Locale.
-
Select the locale that you want to use.
-
Go to theMicrosoft Store online.
-
At the very bottom of any page, select the World icon to choose your language and region.
To change the region in your Microsoft account profile:
-
Go to the Your info page of your Microsoft account dashboard:
Sign in -
Select Edit profile info.
-
Select the new Country or region from the dropdown list.
If you can’t activate Microsoft 365 in a differentregion from the one youpurchased it for, you can:
-
Wait for the existing (other region) Microsoft 365 subscription to expire, assuming the expiration date is very soon.
-
Cancel the existing subscription.
Note:In either case, you can't purchase a subscriptionfor your newregion until the existing subscription is gone. For more help with this issue, contact Office support.
If you can’t change country or region, it might be for one of these reasons:
-
You changed the country or regionwithin the last three months.
-
Your account is suspended. For example, the credit card on a subscription has expired, oryour subscription has a balance due.
-
You’re legally a minor in your current country or region and won’t be a minor in the new region, or vice-versa.
You can’t fix errors related to backward compatibility by changing your account region.
-
For more info about backward compatibility, see the Top frequently asked questions about this.
Need more help?
Contact Support
For technical support, go toContact Microsoft Support, enter your problem and selectGet Help. If you still need help, selectContact Supportto be routed to the best support option.
SUBSCRIBE RSS FEEDS
Need more help?
Want more options?
Discover Community Contact Us
Explore subscription benefits, browse training courses, learn how to secure your device, and more.
Microsoft 365 subscription benefits
Microsoft 365 training
Microsoft security
Accessibility center
Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.
Find solutions to common problems or get help from a support agent.
Online support
